Tirades and Tantrums

Daniel Wade

Do you remember the last time someone yelled at you at work? Maybe that person became angry, for whatever reason, and communicated displeasure or disagreement with your idea by using cutting or sarcastic language. And while this person didn’t overturn desks or anything (I hope), he or she pretty much threw the adult version of a tantrum. Usually, this type of interaction only breeds negativity and can strain relationships in the workplace. I truly hope this scenario isn’t very familiar!

Renowned marketer Seth Godin brought up an interesting perspective on these types of interactions recently. He says in some industries and workplaces, we allow this behavior because it elicits a response – the “one who yells the loudest gets the attention” sort of philosophy. But, surgeons don’t have to raise their voices and pilots don’t scream at air traffic control to get what they need, says Godin. They are professionals; they merely ask. You see, we give the yellers and tantrum-throwers power when we respond to their actions. What would happen if we didn’t validate them and only responded to appropriate communication?

Photo Courtesy to Flickr User Cecilie Sonsteby

Or, look at it this way. Let’s say you have a need or request that just isn’t getting the desired outcome at the office. Are you doing the equivalent of the Big Bad Wolf and huffing and puffing to get your way? If so, try adjusting your communication approach and see what happens. Professionalism and respectful interaction go a long way toward achieving your desired outcome, regardless of your place on the proverbial totem pole. Besides, as Godin says, “A pitfall of throwing tantrums is that sometimes, people throw them back.”

Set out to define your workplace culture as a place of respectful and professional interaction at all times. If you struggle in that effort, and you very well may, make it part of your personal culture and creed to do so. My guess is you’ll be pleased with the results. 

From Texas to Australia: Office etiquette for wherever you may be

Tiffany Cunningham

It doesn’t matter where in the world your office or meeting is held, there are a number of universal, unwritten rules that define office etiquette. One of the biggest mistakes you can make in your career is not understanding the difference between professionalism and the lack thereof. Below are six essential tips to make sure you don’t strike out:

Don’t interrupt your colleagues. Not only is it disrespectful, but also it’s a sign of “poor social skills.” Listen to your colleagues when they’re talking and grant them the basic respect. Tip: Texting can also be considered an interruption, so leave your phone in your office or put it away when you have a meeting in your office.

Don’t be loud. Obviously, this doesn’t mean be silent and ignore people, but it does mean to keep your noise out of earshot of those who might be on the phone. Also, take note on how loud your music may actually be through your headset. Also, this rule is mainly for everyday office courtesy – birthdays, all office meetings, etc. don’t necessarily fall under this category.

Don’t use slang or text-speak. I think everyone can catch themselves one time or another saying something they would in a text, but don’t get in the habit. Most of the time, internal emails can stay casual, but when you send an email to a client or potential client, you want to handle it with the utmost professionalism. And don’t forget, especially when emailing among colleagues, that emails can be kept on a company’s record for years!

Hold back on the perfume, but don’t forget deodorant. When you come to work or attend a meeting, one or two sprays should be perfect. Many people are also allergic to perfume and can start reacting with sneezes or watering eyes, and I know I would be so embarrassed if my perfume ever did that to one of my colleagues or clients. With that said, make sure you’re always professional looking and that you put your best foot forward.

Be on time. This should be obvious, but make sure if you’re late that it’s NOT on a consistent basis. Even if you’re not the one showing up late, you’ve probably been annoyed with someone who has because you’re waiting on them for their piece of a project. It’s just common courtesy.  Remember, if you’re not early, you’re late.

Be Responsive. Nothing will irritate your colleagues and clients more than you ignoring their emails. Most of the time, people will understand you’re busy, but even dropping a quick line saying you’ll respond in more detail later can save a lot of aggravation.